We send orders throughout South Africa using Dawn Wing Couriers for a flat fee of R80. Unfortunately they cannot deliver to a PO Box, a physical address is essential. Full payment must be made before the order can be processed and manufactured.
All our products are made to order so please allow 10 working days for manufacturing, and an additional 2 to 3 days for couriering. Once your parcel has been sent you will receive an email with the tracking number.
We offer two international shipping options. our economy service is R120 through the Post Office; delivery takes 2-3 weeks. Our express option through Fedex takes 2-3 days. You will be responsible for all applicable customs, duties, taxes and fees charged by your government. As we are unable to advise as to what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming from outside your country. We are not responsible for any delays by destination country's customs clearance processes.
Please note that once the parcel has left our studio we are not responsible for any loss or damages, please insure your parcel to protect against such occurrences.
All our pieces come packaged in a branded hemp drawstring bag with care instructions. We bubble wrap all our parcels to ensure they arrive in perfect condition.
Customer satisfaction is of the utmost importance to us. We do not offer refunds, however if for some reason you are not completely satisfied with your purchase we will gladly issue an exchange or store credit within 14 days of delivery. The item must be returned in unused condition in its original packaging. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend using registered mail to return items, as we are not liable for any items lost in the post.
All bracelets and rings are made to order in the specified size, we cannot offer an exchange if the incorrect size has been ordered. Please check your size carefully before ordering.
Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.
All our pieces are handmade so please allow for slight variations; after all that is what makes your piece unique.